Terms & Conditions

These terms are valid from September 2017. We hold the right to change these terms and we advice the customers to check these before placing an order. The terms don’t apply retroactively and the terms valid when the order was placed is applied to the order.

General Information

The webstore is run by Tiera Reproductions (VAT No. FI16471130) and is located in Finland. We operate under the Finnish legislation. We sell all our products to customers over 15 years of age and all legal businesses.

We generally ship our items within 2 to 3 business days if the items are available in the store. For made-to-order items we allow up to 2 weeks for manufacture. We will ship the whole order when we have all the items unless there is a different agreement. Custom items are handled on case-by-case basis.


Products and Pricing

We categorize all products in two different categories: ready-to-order and made-to-order. Ready-to-order can be ordered always when there is stock available and they are subject to availability. Made-to-order items are items manufactured in our workshop and are made when the order is placed. If they are marked as in stock, it means that we have the material for them. Made-to-order items are customised for the customer per order and can’t be stocked as is.

The availability of items varies according to supply. Many of our ready-to-order items are surplus items that we have sourced from various sources. New items are added and old removed as the supply changes.

Prices include 24% VAT and are final. We may offer discounts on case-by-case basis. The hold the right to change prices, but only on future orders. The price listed on the time of placing the order is considered valid.


Ordering

You can order from us by

  • Using the webstore
  • Placing an email order

Easiest, safest and fastest way to order is using the webstore and our payment systems offered there. This ensures that we receive the order exactly as you intended and allows us to process it through our system easily.

Custom items are processed through email only. This is due to the nature of the orders and items. Regular orders can also be placed through email but we really do recommend you using the webstore interface to prevent any problems.


Changing the order

Changes to the orders can be made after the order has been placed and before it has been shipped. In case you want to make changes, please email us as soon as you can. If the order has been shipped already, we are unable to make any changes to the order.


Returns

We accept returns within 28 days of the arrival to the customer. The customer is responsible for the shipping costs when returning an order.

Items have to be in unused condition. This means that you can test and try the item briefly, but can’t use them for prolonged periods of time. If the item was damaged during transport, we will replace the damaged item.


Payment Information

You can pay in our webstore in the following ways:

  • All Finnish banks
  • Pivo and MobilePay
  • Visa-, Visa Electron-, Visa Business, Eurocard and Mastercard
  • Paypal


Bank payments and credit card payments are processed by Checkout Finland Oy:

Checkout Finland Oy
Pyhäjärvenkatu 5
33200 Tampere
VAT No. 21966066
CheckOut.fi
asiakaspalvelu@checkout.fi

PayPal payments are processed by PayPal (Europe) S.à r.l.et Cie, S.C.A:

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349
PayPal.com


Shipping Information

 All shipping is handled via Posti Group Oyj, the Finnish postal service.

We ship letters and boxes, depending on your order size.

Prices vary depending on the service you select, the destination weight and destination. Tracking is available for applicable services.

For more detailed information, check Shipping-page.